OrderReshop

IATA_OrderReshopRQ shops replacement flights or quotes cancellation and name-change impacts for an existing booking. It is the XML counterpart of the JSON reshop order.

POST /ndc/{version}/OrderReshop with version one of v21.3, v24.1, v25.4, or v26.2.

Reshop is the first step of the itinerary change pricing path: OrderReshop → OrderQuote → OrderChange (AcceptRepricedOrder). Offers returned here cannot be priced with OfferPrice. That path rejects them with ERR-3004.

Authorization

OrderReshop requires full transaction (book) permissions on the API key.

Request

Request carries OrderRefID (the record locator) and one UpdateOrder instruction:

ReshopOrder > ReshopOrderChoice > ServiceOrder > AddOfferItems: shop replacement flights for new origin-destination criteria (optionally deleting existing order items).
CancelOrderRef: quote cancelling the whole order (penalty and refund).
Name-change instructions: quote a passenger name-change fee.

<?xml version="1.0" encoding="UTF-8"?>
<IATA_OrderReshopRQ xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersMessage">
  <DistributionChain>
    <DistributionChainLink xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <Ordinal>1</Ordinal>
      <OrgRole>Seller</OrgRole>
      <ParticipatingOrg>
        <OrgID>BZ</OrgID>
      </ParticipatingOrg>
    </DistributionChainLink>
    <DistributionChainLink xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <Ordinal>2</Ordinal>
      <OrgRole>Carrier</OrgRole>
      <ParticipatingOrg>
        <OrgID>MX</OrgID>
      </ParticipatingOrg>
    </DistributionChainLink>
  </DistributionChain>
  <Request>
    <OrderRefID xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">ABC123</OrderRefID>
    <UpdateOrder xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <ReshopOrder>
        <ReshopOrderChoice>
          <ServiceOrder>
            <AddOfferItems>
              <FlightRequest>
                <FlightRequestOriginDestinationsCriteria>
                  <OriginDestCriteria>
                    <DestArrivalCriteria>
                      <IATA_LocationCode>MCO</IATA_LocationCode>
                    </DestArrivalCriteria>
                    <OriginDepCriteria>
                      <Date>2026-08-01</Date>
                      <IATA_LocationCode>LAX</IATA_LocationCode>
                    </OriginDepCriteria>
                  </OriginDestCriteria>
                </FlightRequestOriginDestinationsCriteria>
              </FlightRequest>
              <PaxList>
                <Pax>
                  <PaxID>ADT-1</PaxID>
                  <PTC>ADT</PTC>
                </Pax>
              </PaxList>
            </AddOfferItems>
          </ServiceOrder>
        </ReshopOrderChoice>
      </ReshopOrder>
    </UpdateOrder>
  </Request>
</IATA_OrderReshopRQ>

Response

An IATA_OrderReshopRS. For itinerary shops, ReshopResults.ReshopOffers lists replacement offers with AddedOfferItem rows; ReshopPrice carries new-itinerary availability totals (PriceAndFareDetails); the exact change impact comes from OrderQuote.

<?xml version="1.0" encoding="UTF-8"?>
<IATA_OrderReshopRS xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersMessage">
  <Response>
    <Order xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <OrderID>ABC123</OrderID>
      <OwnerCode>MX</OwnerCode>
    </Order>
    <DataLists xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <PaxList>
        <Pax>
          <PaxID>ADT-1</PaxID>
          <PTC>ADT</PTC>
        </Pax>
      </PaxList>
      <!-- OriginDestList, PaxJourneyList, PaxSegmentList, PriceClassList,
           ServiceDefinitionList as in IATA_AirShoppingRS -->
    </DataLists>
    <ReshopResults xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <ReshopOffers>
        <Offer>
          <AddedOfferItem>
            <OfferItemID>OFI-8c1e2f04-9d21-4b7a-b3c2-77c101f1a001-0</OfferItemID>
            <ReshopPrice>
              <PriceAndFareDetails>
                <Price>
                  <TotalAmount CurCode="USD">180</TotalAmount>
                </Price>
              </PriceAndFareDetails>
            </ReshopPrice>
          </AddedOfferItem>
          <OfferExpirationTimeLimitDateTime>2026-08-01T12:00:00.000Z</OfferExpirationTimeLimitDateTime>
          <OfferID>OF-8c1e2f04-9d21-4b7a-b3c2-77c101f1a001</OfferID>
          <OwnerCode>MX</OwnerCode>
        </Offer>
        <!-- ...more Offer elements... -->
      </ReshopOffers>
    </ReshopResults>
  </Response>
</IATA_OrderReshopRS>

For cancellation quotes, the offer instead carries DeleteOrderItem rows with a PriceDifferential (OldPrice, NewPrice, DiffPrice, and DifferentialTypeCode Refund or EvenExchange):

<?xml version="1.0" encoding="UTF-8"?>
<IATA_OrderReshopRS xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersMessage">
  <Response>
    <Order xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <OrderID>ABC123</OrderID>
      <OwnerCode>MX</OwnerCode>
    </Order>
    <ReshopResults xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <ReshopOffers>
        <Offer>
          <OfferID>OF-CX-example</OfferID>
          <OwnerCode>MX</OwnerCode>
          <DeleteOrderItem>
            <ExistingOrderItem>
              <OrderItemRefID>OOI-FL-example</OrderItemRefID>
            </ExistingOrderItem>
            <OfferItemID>OFI-CX-example</OfferItemID>
            <PriceDifferential>
              <DifferentialTypeCode>Refund</DifferentialTypeCode>
              <DiffPrice>
                <Price>
                  <TotalAmount CurCode="USD">150</TotalAmount>
                </Price>
              </DiffPrice>
              <NewPrice>
                <Price>
                  <TotalAmount CurCode="USD">180</TotalAmount>
                </Price>
              </NewPrice>
              <OldPrice>
                <Price>
                  <TotalAmount CurCode="USD">200</TotalAmount>
                </Price>
              </OldPrice>
            </PriceDifferential>
          </DeleteOrderItem>
        </Offer>
      </ReshopOffers>
    </ReshopResults>
  </Response>
</IATA_OrderReshopRS>

OrderReshop errors

Code	HTTP status	Cause
`ERR-1000`	`400`	Malformed XML.
`ERR-1002`	`404`	Unsupported version segment in the path.
`ERR-1003`	`400`	Missing required element.
`ERR-1004`	`400`	Invalid field value.
`ERR-4000`	`404`	Order not found.
`ERR-4002`	`400`	Requested change could not be quoted.
`ERR-4007`	`400`	Journey already flown, or a passenger boarded or no-showed; nothing to cancel or reshop.
`ERR-8000`	`401`	Missing or invalid API key or bearer token.
`ERR-8001`	`403`	API key lacks full transaction permissions.
`ERR-8002`	`503`	Authentication store unavailable.
`ERR-9003`	`500`	Reshop failed upstream.