Handle an airline disruption (NDC/XML)

When Breeze cancels, reschedules or delays a flight, the affected flight OrderItem carries an IATA SellerFollowUpAction saying what the traveler may do about it:

ActionCode	What it means	How to do it
Accept	Keep the flight as it now stands	OrderChange with AcceptChange
Reshop	Move to another flight at no extra cost	OrderReshop → OrderQuote → OrderChange, as for any change
Cancel	Cancel with no cancellation fee	OrderReshop CancelOrderRef → OrderChange AcceptCancelledOffer

A cancelled flight offers Reshop and Cancel. A schedule change or delay also offers Accept. Bookings made through a travel agency's GDS can only Accept.

Spot the disruption

OrderViewRS (from OrderRetrieve, and the OrderChange response):

IATA_OrderViewRS (excerpt)

<OrderItem>
  <OrderItemID>OOI-FL-UHxQQVgtUVVSVUxURXxTfFBWVVNOQXwyMDI2MTExMHxNWDE2NDQ</OrderItemID>
  <OwnerCode>MX</OwnerCode>
  <Price>…</Price>
  <SellerFollowUpAction>
    <ActionCode>Accept</ActionCode>
    <ActionCode>Reshop</ActionCode>
    <ActionCode>Cancel</ActionCode>
    <ActionInd>true</ActionInd>
    <ConsequenceOfInactionCode>Auto-acceptance</ConsequenceOfInactionCode>
  </SellerFollowUpAction>
  <Service>…</Service>
  <StatusCode>ACTIVE</StatusCode>
</OrderItem>

• One ActionCode per action the traveler may choose.
• ActionInd true means an action is still pending.
• ConsequenceOfInactionCode:
  • Auto-cancellation: a cancelled flight is refunded automatically if nobody acts.
  • Auto-acceptance: the change stands.

The element is removed once the traveler's choice has been made.

Accept the change

POST /ndc/v26.2/OrderChange

IATA_OrderChangeRQ

<IATA_OrderChangeRQ xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersMessage">
  <DistributionChain>…</DistributionChain>
  <Request>
    <ChangeOrderChoice xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <AcceptChange>
        <OrderItemRefID>OOI-FL-UHxQQVgtUVVSVUxURXxTfFBWVVNOQXwyMDI2MTExMHxNWDE2NDQ</OrderItemRefID>
      </AcceptChange>
    </ChangeOrderChoice>
    <Order xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <OrderID>MX7GTUUEBX30</OrderID>
      <OwnerCode>MX</OwnerCode>
    </Order>
  </Request>
</IATA_OrderChangeRQ>

The response is the OrderViewRS without the SellerFollowUpAction. Nothing on the booking changes. Send AcceptChange on its own, for the order items carrying ActionCode Accept.

Rebook on another flight

Use the normal change flow (OrderReshop, OrderQuote, OrderChange AcceptRepricedOrder). A flight on the same route, in the same fare and bundle, departing within 14 days of the original, keeps the price already paid. The OrderQuote shows DifferentialTypeCode EvenExchange, even when shopping prices the new flight higher. Any other choice is priced as a normal paid change.

Cancel with a refund or credit

There is no cancellation fee when the cancel includes a disrupted flight; cancelling only another journey is a normal cancel. Choose the payout with PaymentFunctions/RefundMethodCriteria, on the OrderReshop cancellation quote and on the OrderChange that accepts it:

IATA_OrderReshopRQ

<IATA_OrderReshopRQ xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersMessage">
  <DistributionChain>…</DistributionChain>
  <Request>
    <OrderRefID xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">MX7GTUUEBX30</OrderRefID>
    <PaymentFunctions xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <RefundMethodCriteria>
        <OriginalPaymentMethodInd>false</OriginalPaymentMethodInd>
        <PaymentTypeCode>VO</PaymentTypeCode>
      </RefundMethodCriteria>
    </PaymentFunctions>
    <UpdateOrder xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
      <CancelOrderRef>
        <OrderRefID>MX7GTUUEBX30</OrderRefID>
      </CancelOrderRef>
    </UpdateOrder>
  </Request>
</IATA_OrderReshopRQ>

• OriginalPaymentMethodInd true refunds the original payment. Any other RefundMethodCriteria issues credit.
• Without RefundMethodCriteria, the refund goes to the original payment when that is offered. Otherwise it is issued as credit.
• A method the disruption does not offer is rejected with ERR-1004.

The JSON API carries the same information as an order disruption, with refundMethods listing what a cancel can pay out.